Overall Rating Border Plumbing
(1368 Reviews rated 5 Stars)
(229 Reviews)
(520 Reviews)
(385 Reviews)
(202 Reviews)
(7 Reviews)
(8 Reviews)
(11 Reviews)
(6 Reviews)
I am very satisfied with today's scheduled service of the furnace by Aaryn Raynad. She was on time, tested the furnace and found no issue requiring attention.
NOT SET
I just had Aaryn R. come and service my furnace which I had installed by Border Plumbing in October of 2022. They also installed a new hot water tank at that time. I have been a customer of Border Plumbing for many years now and have always found them to be professional, kind and not bothered when I have had questions. I have had Aaryn R. come to my home before, and many others over the years to do the maintenance servicing and I know should I ever have a plumbing/heating problem I know that they are quick to respond and assist. Aaryn R. was professional and courteous and I look forward to perhaps having her provide services required at my home again. Thank you for the good work that you do!
Quality service from a high quality company. We got a quote right away and installation was done the next business day. Quick and smooth and high quality staff and service. I can highly recommend this company
Kelsey sent Owen and Robert out to help me with my sewer drain issue, the guys did a great job, thanks! I appreciated the photos and videos attached to the invoice.
As in the past, your knowledge, suggestions and service was excellent. You are my number one go to company.
Upon noticing, our furnace was not working correctly I went down to inspect it Visually and noticed it had a border plumbing and heating sticker on it as they were the last company to do maintenance on it. We called the phone number and got a detailed explanation of how to potentially troubleshoot our self. We told the technician on the phone were unable to get it working. Within one hour, we were called and said somebody was on the way the technician repaired what was needed also answered my questions about my installation of the air filter I asked about maintenance routine and after receiving my invoice, I also received a detailed breakdown of the maintenance routines. They offer very happy with everything. We are going to sign up for the Gold level maintenance service to cover all items in our home
Border has been consistently excellent in terms of professionalism and workmanship. Whenever anyone says they need work done on their plumbing/heating I always recommend Border.
Our Bryant furnace was still going strong after 22 years, but we chose to get it replaced, to be on the safe side. Border plumbing has been my go to team, this time again, for this second install. Dayton and Warren arrived on time. Two and a half hours later, the replacement was completed. The whole process was seamless. I trust that we will enjoy many more years of comfort in our house!
Justin's knowledge and skill are clearly evident in the methodical approach to the service task. His communication skills are exceptional and many technical details were provided over the course of the site visit.
Jeff C. Was great, came and explained things clearly. Made some changes that he recommended and did a full service check on the furnace. Super chill respectful guy.
Everything fine. Helpful technician.
Twas the day before Christmas when all through the house not a creature was stirring except a kitchen faucet that wouldnt stop going. Valves were dutifully twisted and turned, in hope that the water soon would stop flowing. Off went the shutoff valve for the house and towels were nestled all snug on the countertop in hopes that a plumber soon would appear. To the phone we dashed, in search of said plumbers! We called Border Plumbing and what to our wondering eyes did appear, Robbie and Owen (but alas no eight tiny reindeer). They spoke a few words and went straight to their work. They knew in an instant the tap had gone berserk. With water restored, off to find a new faucet we went. We went to Home Depot and what did we find, but the very faucet we needed and on sale, oh how fine! With an appointment for install booked in 2 days, we whistled and shouted, and in spite of all chaos you could hear us exclaim, Happy Christmas to all, and to all a good night!
I had concerns about my heating going into the holidays so I scheduled a checkup withe Border Plumbing, Heating & Electrical. The technician Rob Halford was extremely professional and helpful. He not only resolved my concern but went over and above performing some maintenance and explaining to me how to better use my system. I'm very grateful!
Both the summer and winter service visits were carried out in a friendly and professional manner. Excellent communication throughout.
Great company with excellent service! Recently Jeff C. diagnosed and corrected an ongoing issue with our heating/cooling system caused by an improper install by another company. Thank you Jeff! Highly recommend!
Aaryn was professional, knowledgeable and efficient. Border Plumbing, Heating & Electrical is reliable and dependable! We wouldn't deal with anyone else. I would highly recommend them! Thanks for always taking such good care of us!
NOT SET
NOT SET
Great service and very knowledgeable tech, very impressed.
Jeff was thorough and efficient. He also explained everything when he was finished. My furnace is 10 years old and he informed that it was approaching the end of its warranty period.... Always good to know. Brien Cates
Jeff is an excellent representative for your company. We found him to be professional, knowledgable and took the time to explain the results of his maintenance check of our furnace. He also did a great job of providing information on your maintenance program without pressuring us to sign up, but we were happy to sign up. Thank you
Great guys and get the job done under Mikes leadership .
Aayrn arrived ahead of the scheduled time which was great. She explained what she was going to do and promptly commenced to check out our furnace and turn on the humidifier. She was pleasant and professionally completed her task. At the end, she briefed me fully as to the results. Shortly after, the complete report was received via email. We have no hesitation in rating her service as excellent.
NOT SET
Years of great service from Border! Highly recommend! Jeff is awesome!
A big thank you to Dustin for getting our furnace working today!!
Called to let us know he was on the way & arrived on time. Very professional ad easy to deal with. Great young guy
Punctual, professional furnace assessment and review of stays including possible repairs, cost and timing. Very happy with the service
As usual Border was 5 star. Thanks Aaryn
Jeff is very professional, knowledgeable in his field but also a pleasant, friendly fellow, perfect combination...
Dayton and Ryan replaced our furnace recently. They were on time and professional and our new furnace was installed with a minimum of fuss. We have been clients if Border Plumbing and Heating for a number of years and have always been pleased with their service and pricing.
Good communication on when Aaryn would be arriving and she thoroughly explained her findings concerning our furnace.
They did a great job on replacing our hot water tank. Service was quick, professional, and fairly priced.
Jeff was very professional, nice, informative & helpful would recommend this company to all my friends
Very impressed with quality of service and especially communication leading up to and during the appointment from Jeff. Highly recommend
Aaryn is always very professional and takes the time to explain and answer my questions. She cares about her clients. I trust her with my system and she keeps it working properly. Thanks, you deserve 6 stars.
Well after two weeks from the installation, the team at Border have more than met our expectations of a professional team. They responded quickly for an evaluation, quick to supply choices and after careful consideration, supplied, than installed an excellent product. All interaction, including follow up, has been refreshing to experience. Thank you Team Border.
Excellent assessment of system and education for me going forward.
NOT SET
NOT SET
Jeff was friendly, knowledgeable, professional and provided great service
I would recommend Border Plumbing, Heating and Electrical.
2024-08-20 A/C regular annual service visit was great! Excellent service! Thank you!
NOT SET
Technician Aaryn Raynard from Border Mechanical Services Ltd. always provides reliable, excellent service to our HVAC system and we appreciate her expert advise and attention to detail. Its a pleasure having her as our service technician.
Aaryn was very professional & did a outstanding job today with making sure our Air Conditioner is working well..
Jeff was great, he took the time to explain what he was doing and didn't leave until we were confident our furnace and AC unit were working properly.
Jeff was amazing! He knew his stuff, was on time, kept the area tidy. Would highly recommend.
Aaron from Borders was very knowledgeable and she explained everything that she was doing with respect to the service of our air conditioning unit. She was professional, courteous and on-time. We are perfectly satisfied and we look forward to getting her back to perform an annual service on our gas furnace.
Jeff was called out the next morning for an urgent A/C issue. He is a problem solver: assessed the situation with great attention to detail. Not satisfied until the machine was running smoothly Jeffs professional, efficient and excellent skills resolved the issue. Our home was once again comfortable, thank you for your timely service!
We had a fantastic experience. The day our A/C unit quit Border plumbing, heating & electrical was very quick to come and service it for us. Jeff was very knowledgeable and got us temporarily up and running until our new unit could arrive. He helped us pick the right new unit for our needs. The new unit came in within a couple days and Dayton and his team had it installed and finished 2 hours earlier than the projected time frame. All in all it was a great experience and I would definitely recommend their company to anyone.
Jeff did a great job of analysing our AC system, optimising it and making it more efficient then provided a detailed report of our current strengths and weaknesses. We will use Border again and can highly recommend Jeff
on time and explained the service and report
Picture of technician very helpful. Both were punctual, and very diligant. Communication was excellent. Nice to deal with such lovely young people.
Tyson pPaloposki did a very excellent job highly recommend him
Dayton and Warren and their team came to our home this week to install a new furnace and air conditioning unit. They are a hard working team who are polite and took great care of every aspect of the installation and clean up. Great work from this team and their office support at Border Plumbing & Heating in Kelowna.
Very professional Service. The Tech was knowledgeable, and had our unit repaired quickly.
NOT SET
A shout out to Mike from Border Plumbing and Heating! Our air conditioner went off (it's +38c) this afternoon. I called Border on Friday afternoon about 5pm. Mike was very patient and walked us through some suggestions, and he helped up get the AC back up and running! Excellent service and we would highly recommend! Thanks again for helping us keep cool during the heat of summer!
Used several times, Nd always have been quick, affordable, and honest!
We had a visit from Jeff C. He was extremely knowledgeable, patient and efficient. He explained his services in detail with his invoice, and asked if we had any questions or could do anything further for us. Thank you Border/Jeff.
Very friendly and informative during the install of HE furnace and heat pump. Scheduled for two days to install and they did it in one. Everything professionally installed and working 100 percent from the start. Thanks for the great service.
I appreciated the professionalism of everyone that I talked to at Border Plumbing. From the emails I received about the technician before they came into my house to the office staff who kept me apprised of every situation. They worked hard to get our air conditioning and furnace system done quicker than expected
Jeff was a great tech. Saw a problem others had not, and fixed it. Cool house again thanks to Jeff's diligence and knowledge.
Dayton was pleasant and knowledgeable.
Excellent, prompt service. Staff were patient and helpful. Thank you!
Dustin performed the annual maintenance for our air conditioning. He is efficient knowledgeable and Informative. He explained the condition and status of our equipment at the end of the service call. This has been our ongoing experience with all of the service we receive from Border Plumbing and Heating.
She was early, efficient, professional and friendly. Seemed very thorough .
NOT SET
friendly and professional service.
Very good service. We get the yearly inspection. Thorough inspection of our air conditioner and furnace. Would recommend Borders.
What a wonderful experience I had. I had to replace furnace, hot water tank and I wanted to add air conditioning. I obtained a few quotes with reputable and pleasant firms Jeff from Border provided a couple of options. All the quotes were fairly close in dollar value but a bit different in warranty and future annual service. Two days after I got my quotes together to make a decision I was contacted by Mike from Border telling me there was a possible rebate he sent the information. None of the other firms said anything about rebates. So I decided to hire Border whether I got the rebate or not. Immediately I was contacted by Jeff to again do option as there was a heat pump unit that would provide efficient, effective cooling with great economy. We decided on a date, the trucks arrived on time, the guys were respectful of my property and the project was explained to me the start then the second day they explained the final steps went thru the new thermostat use and hot water settings. It was truly as good of experience as I could hope for. I highly recommend contacting them. In addition their electrician fixed two receptacles in my kitchen. What a team!
Fast efficient service, very personable knowledgeable Technician. Highly recommend.
Excellent service! Got our A/C going again just before we hosted our wedding at home. Highly recommended
NOT SET
NOT SET
Border Plumbing has been servicing our home for about 20 years and have always given us exceptional service on contract. Technicians are thorough, punctual and professional.
Always a pleasure to deal with this company ! Jeff is an excellent tech and their products have been very good quality. Highly recommend Border!
as has been our experience with Border's everything was done well and efficiently. Our AC now working great, so happy to be good for the summer months.
Great service.
Simply put, I trust Border Plumbing. Great customer service. I really appreciate the phone call as to time to expect the service tech. I think the email being sent, which includes the tech's picture, is a great security feature. I appreciate the detail provided by the tech's when while they're working, and the detail provided in the invoice and service report. I recommend Border wholeheartedly.
Aaryon was very professional and extremely knowledgeable. It was rather nice seeing a female doing so well in a once male dominated profession. Koodos girl!!
On time and very professional. Service was excellent.
Ashley was very professional and extremely knowledgeable. It was rather nice seeing a female doing so well in a once male dominated profession. Koodos girl!!
Jeff C. Did excellent with our yearly air conditioner service. Very knowledgable, hardworking, on-time, neat, polite and overall did a great job. We would highly recommend Boarder Plumbing, Heating & Electrical! As we have used them on many different jobs and always been very happy. Thanks
NOT SET
Jeff at Border Plumbing and Heating has been great with us over the years. Always good service!
The team was kind and professional
I am very satisfied about the recent service of the A/C by Dayton. He explained to me clearly the condition of various components and their eventual need for replacement. My experience with the Border team has been excellent.
NOT SET
Aaryn has been here a few times now to do our yearly inspection and or maintenance and is always very thorough and professional, also very pleasant. We have been with Border for many years and have always had good service whenever needed. Very satisfied with this Company and will continue to stay with them.
NOT SET
Jeff is a true professional at his job. Very knowledgeable. Great customer service. Overall his service visit today was excellent.
absolutely excellent. Rep was friendly professional and very competent. Highly recommend Border
NOT SET
A pleasure as always. Completely satisfied. Thank you.
Aaryn did a very thorough job servicing our ac unit and took the time to explain in detail the work done and the condition of all the components etc highly recommended
We had Aaryn from Border Plumbing do our spring air conditioner check and system health report. She was on time, efficient and professional. We are happy with staff and service provided by Border Plumbing.
Danielle Boileau was efficient in performing the service. She was also very cheerful in performing her duties. A pleasure to deal with.
12/21/13
Thanks so much to Shawn for the prompt service in helping us with our leak. Jan and i appreciate your effort and professionalism in dealing with us. I am also grateful for your discerning eye on the other aspects of my plumbing system so that future problems can be avoided. You are the best!! Martin Mills
12/16/13
Danielle is a most personable individual. She did the winter maintenance on our heat pump efficiently. She provided a full written and verbal report on the work that she did and offered some suggestions that may save us some heating costs. She can come back any time. Tom C
12/13/13
Danielle has been the best technician we have had since moving here in 2006. We give her 5 stars. thank you Danielle.
12/13/13
Mr. Shawn Cook installed our new natural gas water heater this week and we were impressed with his professionalism and explanation of the workings of the unit.
11/23/13
Justin L. was great! Straight up & gave me all the info I needed, answered all my questions. Will be seeing him again when he comes to repair my furnace. Very professional & knowledgeable.
11/23/13
Danielle was fantastic....personable, knowledgeable and helpful. By far the best furnace service we've ever had in our 12 years in this house! Wish we had known about you guys sooner!
11/16/13
Justin swooped into our home, diagnosed our problem quickly and repaired it within the blink of an eye ... after hours on a Friday night. He saved me $500 to boot and handled our menacing guard dog with good-natured aplomb. Thank you.
11/15/13
Shawn was very knowledgeable, efficient, and his presentation was excellent, I would recommend him to everyone I know, was very satisfied with his service! This is the second time I used this company and would use them in the future!! Thank you!!
10/26/13
Border customer since our last home and they were the first to call when the HWT leaked at our current home. Justin L was honest and friendly, patient with all my questions. Pro service.
10/21/13
Kelsey and Jason did an amazing job installing our new furnace. They were very personable, trustworthy, and informative. We would highly recommend Border Plumbing and Heating to our friends and family. Couldn't have asked for a better team. Thanks so much!
10/18/13
Shawn is a very competent, efficient and friendly professional. He will get my recommendations (along with Border) many times. Five and a half stars!!
10/15/13
Such a fantastic company, I'm a customer for life! Danielle was efficient and very friendly.
09/27/13
Tyson H did a great job today, as usual!! Tyson has serviced our furnace for over a year.. He is always courteous efficient and honest. I give Tyson 2 thumbs way up!! Keep up the great work Tyson!...
09/17/13
Danielle B. went above and beyond the call of duty once again for me. She had installed a new thermostat in July and it started to make noise. I phoned the office and they said that she should be there in about a half hour. When she got there she said that it was the transformer in my doorbell. She disconnected it and all was solved. I wasn't charged for her coming out and I was impressed on how soon she came and solved my problem. Kudos to Danielle.
41587
Shawn C. had several plumbing surprises when he started the renovations to my existing bathroom. The parts that should have been there in the wall, were not there. The old counter top sink was glued onto the counter with way too much adhesive. It was a real challenge getting the old sink out. The tub fixtures I had selected didn't fit the existing tub outlet. Shawn had to do some very real creative plumbing to make it all come together and work. There were two tub parts that I forgot to select, but Shawn found two parts that matched and it is all good. I am very pleased with the finished product.Thank you Shawn. Nicky
08/28/13
Shawn (plumber) was knowledgeable and outlined the steps necessary to complete the project. He completed the job in an efficient, professional manner and left the work site in a tidy condition. Shawn was friendly and respectful. I appreciated the discount given as a member of Border's Energy Savings Agreement Program.
08/23/13
First of all I would like to thank you so much for a great job you are always doing in taking the orders and despatching your technicians. A special thanks belong to Shawn who did once more an excellent work in improving our irrigation system with new valves. Shawn thank you it is always a great pleasure meeting you and look a bit over you shoulder and learn a bit more. See you next time - Werner
08/22/13
Shawn is very professional, pleasant and helpful. He explains exactly what needs to be done in detail and he let me know what the total amount will be before he started any work. Shawn answered all of my many questions. Thank you Shawn.
08/22/13
I want to thank all of those who I have dealt with at Border Plumbing and Heating. I made a request on line and had someone call me back that day. They gave me a day and time for my appointment. Shawn showed up promptly at the given time. He worked quickly, cleaned up and told me exactly what the problem was. He didn't even cringe when I asked him to look at a hair clogged, messy sink that my teenage daughter uses:) Thank you Shawn for everything you did! Next time we have a plumbing problem I will be sure to ask for you.
08/15/13
Shawn C installed our new hot water tank, he was very professional, fast and efficient. He is an asset to the company. We are very pleased with his job.
08/13/13
Tyson, was right on time, put his shoe covers, on, and got right to it. He let me know that my water tank was pretty old and that it could go anytime. He told me of the area's where the owners before us kind of makeshifted some of the work, and at some point in time I could have a leak. I was very impressed with his work and his attitude.
04/29/13
Shawn was our service specialist. Very pleasant, polite and efficient. He saved time by coming first to see what supplies he needed, then back again to complete the job. He was efficient, worked quickly and cleaned up too! Border is lucky to have such a great employee. Would not hesitate to call your company again! Thank you Shawn. 0 of 0 people found this review helpful. Helpful?
04/29/13
Aaron Short came out on an emergency call because Fortis shut off our gas to the furnace because we bought our home from someone who should have called a professional. Aaron was very thorough and friendly and even though he had to crawl under our home and remove black widow spider cobwebs, he was still smiling and very friendly throughout the entire time. He went beyond what he had to do to get our gas back on. We really appreciate all he does and for letting us know about the service contracts that were available and we signed up for. Great job AARON!
04/26/13
For great service and solutions for plumbing, heating and cooling throughout the Okanagan Valley, call and speak with the service pros at Border Plumbing, Heating, Air & Electrical today.
Border Plumbing has once again provided great service. Over the past few months they have serviced our A/C unit, installed a heat pump, upgraded our furnace, preformed a free plumbing test/evaluation and now a humidifier installation, all with on time and professional, courteous service. They offer great assistance with navigating the government rebates and other paperwork processes. Their techs and office team are very knowledgeable and helpful.