Call Us
Book Today
Border Plumbing Heating & Air Border Plumbing Heating & Air Border Plumbing Heating & Air
ph
1000 characters left

Border Plumbing, Heating & Air Testimonials

At Border Plumbing, Heating & Air, we aspire to continually provide our customers the best services, expertise, value and experience when they choose us for their residential and commercial plumbing, heating, cooling and air quality needs. You can read what some of our existing customers had to say about us below or give us a call and try us for yourself today:

Overall Rating Border Plumbing

Border Plumbing
5 Star Rating
(1074 Reviews rated 5 Stars)
213 reviews
213 reviews
(213 Reviews)
259 reviews
259 reviews
(259 Reviews)
373 reviews
373 reviews
(373 Reviews)
198 reviews
198 reviews
(198 Reviews)
7 reviews
7 reviews
(7 Reviews)
8 reviews
8 reviews
(8 Reviews)
10 reviews
10 reviews
(10 Reviews)
6 reviews
6 reviews
(6 Reviews)
5 Stars rated.
5 Stars rated.
5 Stars rated.

My hot water tank stopped working on a Sunday afternoon with a house full of people. I called Border & explained that my husband has terminal cancer & it is imperative that I have hot water. Within a few hours they sent out Tyson. He got it running but as life would happen, it didn’t last. I called them again that evening & they sent out Chris & Tyson the very next afternoon & installed my new hot water tank. I can’t say enough of how much this was appreciated. I have now a contract with them for regular service & that makes my husband feel very secure in knowing that I will be taken care of. Thank you, Thank you, Thank you !!!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very good service. Both Lyle and Chris were helpful. Lyle provided good advice. The work was done in a timely manner and correctly.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very satisfied, good service. Thank you Chris. A Verna

5 Stars rated.
5 Stars rated.
5 Stars rated.

no comment

5 Stars rated.
5 Stars rated.
5 Stars rated.

Paul was excellent. He's friendly, very knowledgeable. He came to work on a plumbing project, first planned by another plumber at Border, and he was able to quickly figure out the scope, parts required, made a couple of improvements to the design and completed it within the timeframe allotted. We've now used Border plumbers, A/C technicians, furnace installers and technicians and electricians. We couldn't be more pleased with their work and heartily recommend Border Plumbing, Heating & Electrical.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dayton was excellent everything went as it should no problems

5 Stars rated.
5 Stars rated.
5 Stars rated.

The entire team was efficient speedy and polite when they came to install my ac. I have also had excellent service for my furnace. I would definitely recommend Border Heating and plumbing . Thanks team

5 Stars rated.
5 Stars rated.
5 Stars rated.

Luke and Warren arrived on time to install my AC unit. Their work was fast, clean and in 5 hours we had cool air ventilating the house. Electricians were also part of the team to make the whole operation seamless. I wouldn’t hesitate to recommend Border Plumbing.

5 Stars rated.
5 Stars rated.
5 Stars rated.

They were great! Very friendly, professional and quick!

5 Stars rated.
5 Stars rated.
5 Stars rated.

The service provided by Dustin was very complete and he explained everything as he assessed my air conditioner . He mentioned this company is a family business and he enjoys working there because the expectations are for high quality work . Thanks Dustin! Dustin was very personable and I sensed that he really cares about the customers he serves .

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great experience very tidy and friendly Efficient On time Thanks

5 Stars rated.
5 Stars rated.
5 Stars rated.

My friends had an unusual odour in their bathrooms and called Border on a Friday morning. Border was able to send someone out later that morning. As my friends were working, I met with Colin from Border Plumbing. He was very professional and thorough in investigating potential sources of the odour. He identified an incorrectly installed toilet as a possible source of the problem, provided a reasonable quote and refitted the toilet quickly and efficiently. Would recommend. Thank you!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Work was excellent and on time. Very polite and patient.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent service and clear expectations throughout the install of air conditioner and furnace. Highly recommend.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had initially called another company on Sunday, they put me off till Monday, then moved it to Tuesday morning, then they called and couldn’t come till Thursday. That’s when I called Border about 8:10, they had Paul Leader here between 12 & 1pm, as dispatch stated. He was pleasant to work with and he got the job done in no time. I will definitely call Border first if I need help again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

5* rating for Matt R and Dustin for coming to our rescue and helping with our furnace. Excellant service! Compassion for our needs kind and friendly! Highly recommend calling for all your heating and cool needs. Thanks guys! Much appreciated

5 Stars rated.
5 Stars rated.
5 Stars rated.

We had a great service experience this morning when Austin attended to repair our aging AC unit. He was prompt, professional, knowledgeable, and friendly. Thanks for answering all my questions. I am very pleased with the service provided. Border Plumbing, Heating, and Electrical is a business I can recommend with confidence. Great people…great service…a winning combination.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Amazing service in the worst heat wave. We can’t thank them enough. Fast and efficient.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Terry & his crew installed an A/C unit a few weeks ago. They were professional, courteous, clean & knowledgeable. And we are so grateful for the A/C in the current heat wave.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Terry & his crew installed an A/C unit a few weeks ago. They were professional, courteous, clean & knowledgeable. And we are so grateful for the A/C in the current heat wave.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin & Mike upgraded our hot water system. They were professional, courteous, clean & knowledgeable. ‘Nuff said.

5 Stars rated.
5 Stars rated.
5 Stars rated.

no comment

5 Stars rated.
5 Stars rated.
5 Stars rated.

On the hottest day of the year, our AC stopped; Austin came and spent over an hour, fixed the problem and now it's cool again. Thank You Austin, you were professional, courteous; ***** ******* **** ****** ****** *** couldn't have taken too much more heat in the house, thank you for being concerned , we have nothing but high praise for this technician. June 27,2021, **** * ***** ******* 5 star rating

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent Service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Highly recommend this business—very prompt, very effective. Colin was our service tech and he was transparent and honest; a very thorough professional.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had an unusual problem at my home. The whole house had low water flow out of the fixtures. But good water pressure with the guage. Colin Gellatly was very good at describing the issue and the possible causes. He listened to the info I had and we worked together to sort out the problem. Colin was able to solve the cause of a problem he had never seen before. He offered the energy savings agreement which will over time save me money. He was very friendly and helpful. Thanks Colin

5 Stars rated.
5 Stars rated.
5 Stars rated.

Border electric staff are always friendly and professional, today was Paul. Friendly, knowledgeable, on time, proficient. What’s left to say a….job well done

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dayton Bailey was very courteous, efficient and helpful and he was a pleasure to have in our house.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very neat job by Colin,,very courteous helpful and very pleasant,,very good job in a very reasonable Amount of time,very satisfied,,thank you,,,,

5 Stars rated.
5 Stars rated.
5 Stars rated.

Nothing short of GENIUS - I thought I was in for a big repair job when a wet patch started appearing on the ceiling above the shower. Colin figured out quickly that the problem had a much simpler cause than the worst I had imagined!.fixed in minutes and a very painless bill too. I will always go to Borders for anything plumbing, heating, gas or electrical - one stop always professional and excellent service :)

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin replaced our hot water tank. He was friendly and efficient. He answered all my questions. He cleaned up after himself and even fixed the pea gravel outside that moved when he brought in the new water tank. Great service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin did a good job fixing up the leak under our kitchen sink! We really appreciate it.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We have used Border Plumbing for various reasons over the past few years. They have performed services varying from major (complete furnace,air conditioner and hot water tank replacement) to tap replacement. Most recently Colin came to do a complete home plumbing inspection. He was efficient, thorough and very professional. We would definitely recommend Border Plumbing, Heating & Electrical for any services they provide.

5 Stars rated.
5 Stars rated.
5 Stars rated.

GREAT from beginning to end. Easy to book, reminder message. On time, pleasant, respectful. Had three issues- all seemed simple fixes for Terry. (not us)

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very prompt service ... Colin was extremely helpful and went the extra mile

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin was quick and professional. Easy to work with and explained options clearly.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We had our hot water tank replaced by Border Plumbing. Contacted a few companies and they were by far the most responsive and best/easiest to deal with. They also had the best price out of the companies who we had quote, as well as a free visit for the initial quote. Colin G was our technician - he showed up on time, was very professional and efficient. Highly recommended.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin provided prompt, professional service. He is very friendly polite and knowledgeable.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service and comprehensive sharing of information and alternatives to proceed with repairs or replacement of furnace and/or air conditioning systems. Nice to receive straight forward information to make important decisions around home maintenance. Thanks, Justin!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin gave prompt and excellent service, Very personable , friendly and professional, Will recommend to others.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We had really great service today from a very personable guy from Border Plumbing and Heating. His name is Paul L***** and I would definitely recommend him to anyone needing a plumber. We have used Border several times including a new furnace and everyone we have ever dealt with from this company has been top notch! 5 stars **

5 Stars rated.
5 Stars rated.
5 Stars rated.

Hi Jeff, Thank you for contacting me, since your last visit everything is working great. You professionalism is refreshing and much appreciated, you are always a delight. Wishing you well. Carol

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin was polite, responsible, informative, and a great worker!! His work was complete, neat and did it quickly!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service from Border Plumbing; Colin was professional, friendly and did a great job. I highly recommend Border.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We've been using Border since we began renovating our home back in December 2020 and have been very impressed with the customer service and professionalism. I was particularly impressed with Plumber Colin Gellatly who went above and beyond when he came to reconnect all our faucets and appliances after our new kitchen and bathroom cabinets were installed. He is very personable and did everything possible to ensure customer satisfaction. He readily answered all my questions and concerns in a calm and patient manner. We will continue to use Border Plumbing, Heating and Electrical for all of our future needs.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin was fast efficient and very knowledgeable. I would definately recommend Border Plumbing if all the employees are like Colin they are a winning Team.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin was very helpful, and up front, in explaining services and pricing options. Did a good job in a timely manner, with a friendly demeanor. Thanks Colin.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin installed my new water heater today. Excellent service, workmanship and great customer service. Colin is a very personable young man.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin knows his job. He is a very nice person.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin was very professional and knowledgeable! I would highly recommend Colin to any customer. He was also quite friendly and I was comfortable with him in my home.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Requested a plummer and was able to get an appointment the next day. Colin was effecient and courteous. What more could I ask for. Definitely would recommend Border plumbing to friends.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Hot water tank replacement was excellent. Julius is a great guy. Super professional and friendly. Service was beyond excellent. Highly recommended. Very satisfied with Border Plumbing

5 Stars rated.
5 Stars rated.
5 Stars rated.

We were very pleased with Colin Gellatly's work today.....it was a pleasure to have met him.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Once again, we needed the help of Border, and with the advice of Owen, it was decided, a new furnace/AC was by far the best bet. Just prior to this we had Dustin, who was great installing what we thought was going to be the solution, however a new purchase seemed to be the answer. Dayton B with an assistant, (my apologies not knowing his name) were knowledgeable, answered all our questions, helpful in set up, of thermostat and just all round, we liked what they did, how they presented themselves. We have always been pleased with Border and would definitely recommend to others. Thanks again!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Yahoo! Woke up this morning to snow and no heat 15C inside. Put in a call at approx. 7:30 a.m. spoke with Donna, she's amazing, and she put in a call to Owen. In way less than an hour Owen was smiling and at my door. Owen immediately performed diagnostics and identified the problem; furnace was not reading the thermostat. The thermostat had been dislodged and was not connecting with the furnace. Owen is a true professional, experienced and will come into your home with your best interest in mind. Owen followed all Covid19 protocols. Thank you Owen it was a pleasure. Carol

5 Stars rated.
5 Stars rated.
5 Stars rated.

Ashley was very professional and extremely knowledgeable. It was rather nice seeing a female doing so well in a once male dominated profession. Koodos girl!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

We had a hot water tank fail, in less than 24 hours we were back in action. Paul was our installer, he was very professional, courteous and friendly. Paul made sure everything was perfect before he left. We are extremely satisfied with his work and it was a pleasure to have him in our house. Highly recommend!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Had a new furnace installed by Dayton. He and his helper arrived on time. Polite and professional. Left the work area spotless when they left. Will not hesitate to use and recommend Border Plumbing, Heating & Electrical in the future.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Yesterday , Border Heating technicians, Dayton and Ryan replaced my furnace. They were very professional and completed the installation which required new vent piping to be installed through the roof, which entailed attic access into two feet of blown in insulation. Kudos. Site cleanup was first rate. I would like to extend my thanks to them and to Border Plumbing, Heating & Electrical for a job well done, as well as give them a high five rating.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Very informative and understanding him was easy ..Enjoyed his company .very Pleasant .

5 Stars rated.
5 Stars rated.
5 Stars rated.

Customer service is excellent. As we had been warned on Dec 30th, relighting the pilot light was probably not going to be a successful fix to the hot water tank. We discovered this at 4:50 pm so we called Border again and Mike was very helpful and said he would have Paul at our house in the morning. Paul came on New Year's Eve and replaced our hot water tank. He was very thorough, efficient and friendly. We enjoyed chatting with him. We appreciated the service received and how quickly things got done and while no one likes to spend money replacing a hot water tank, Border made it easier.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I called Mike at 4pm on New Year’s Eve as my hot water tank had failed and he was able to get me a quote and get a new tank install organized by Paul for 10am on New Years Day! Paul was on time, professional and quick to get us up and running again with a new tank. Not the best way to start 2021 but the Staff at Border did a great job at getting us back on track! Thank guys and all the best to you in 2021! Curtis

5 Stars rated.
5 Stars rated.
5 Stars rated.

I had new furnace and AC installed by Dayton B and Ryan . I had some concerns about modifications involved for the install but ended up quite impressed with the quality of the install. Thanks Dayton and Ryan and also Warren who installed the new hot water tank.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin came and gave us a quote which we felt reasonable to replace all the Poly B pipes in our 4200 sq ft house. The next day he and his team (Tyler & Paul) arrived on time, were efficient and neat and in our opinion did an excellent job during the three days they were in our home. Very professional, and they did a great job in cleaning up before completing the job. We would absolutely recommend them.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I recommend Border for their knowledge and speed of application. They saved my little home. I live in my mobile and when a pipe in the bathroom 'sprung' I turned off the valve under the sink but this did not stop the water which was getting worse, my son crawled underneath to find a shut off valve to the mains but there is no such valve under my home ! Border came and could not find such valve...the water was getting much worse. My brother brought me a wet/dry cleaner and this was filling in minutes ..to be emptied and let refill for hours. Used all the towels sheets clothing etc to soak up the constant water. Border finally contacted our site agent and a neighbor helped me locate the main shut off in the front garden...at last Border shut off the water !! Wheee ! They came the next day and replaced the split piping and installed an easy to reach shut off by my hot water tank. They were cheerful and helpful throughout...I think the plumbers name was Lyle...but my hearing is dodgy, but I hope he sees this and knows that this 'mature' lady blesses him daily ! Border plumbing cannot be surpassed !!! Thank you. Cranky

5 Stars rated.
5 Stars rated.
5 Stars rated.

Collin did a great job installing the new water heater. Very professional when dealing with our tenants. Good job

5 Stars rated.
5 Stars rated.
5 Stars rated.

We had a great experience with Border. The initial quote from Jeff was highly competitive on price and it was obvious to us that he had many years of industry experience, which gave us the peace of mind that the job would be done as discussed. Dayton and Ryan also provided us great quality service during the install. Not only was the job done exactly as expected, but by taking some extra time and care to plan out the thermostat move they saved us hours of drywall repair. After a full month we can say we are very happy with the quiet and consistent operation of the new two stage Bryant furnace, and are already seeing savings over our previous single stage unit. We look forward to using Border again for future HVAC service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I was very happy with the service I received from the team at Border. Owen arrived on time, and gave me a phone call before he was coming. He was very friendly and professional and gave me an honest review of my furnace to determine it would be best to replace it. I trusted what he was saying and he really knew what he was talking about. When we decided to get a new furnace, Luke and Austin arrived for the job. They were also very professional and friendly. They worked extremely hard all day installing the new furnace and they did a fantastic job. Our heating is much better now, just in time for winter. Thanks guys!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great customer service. Colin from Border Plumbing was very courteous, professional, informed and extremely helpful in determining some draining and vent issues. Will definitely use their services again.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We are absolutley delighted with the quality of workmanship and expertise of the two installers that worked to install our new furnace! Luke Schneider and Ryan were very professional and went above and beyond our expectations and were able to fit the new furnace into a challenging space. We were so appreciative of their care and concern during this time due to covid 19 and were very conscientious about protecting our carpets, wore shoe protectors and face masks while in our home. We are certainly enjoying our wonderful new furnace and higly recommend Border Heating for all your heating and plumbing needs. A special thankyou to both Luke and Ryan for your pleasant, polite and capable efforts and for doing such a wonderful job!!!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

On November 18 Julius and his assistant Warren came to install our new furnace. I was pleasantly surprised when they showed up, on tine, with booties and masks in place. Our furnace room is tiny and crowded and these two men worked tirelessly for 8 hours with never a complaint. Their manner was professional but friendly, stopping anytime to answer a question for me and explain things. They even took care of a water issue while they were here working on the furnace!Their prices are competitive and our new furnace is not only much more efficient than our last one, it is so quiet! Thanks Border Plumbing and Heating.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I received excellent service. He was so informative which I appreciated. Thank you Myles!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin was great, showed up early, and was very efficient with fixing my broken pipe, even though he had to crawl all over the place under our trailer. I would definitely recommend him and his company to repair plumbing.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We have used Border on several occasions over the years for different services and they never disappoint. Today we had Colin Gellatly to install a new toilet and he was extremely professional and pleasant. It must be a great place to work as they consistently have great staff that come out to our home.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Just had a new Air Conditioner installed by Border and their staff are excellent. Both Myles and Julius were efficient, professional and know the importance of customer service. We had also used the company for plumbing issues as well. Would strongly recommend.....thank you!

5 Stars rated.
5 Stars rated.
5 Stars rated.

This is our second time using Border and the outstanding service continued. Colin replaced our 10 year old hot water tank. Asked about wearing a mask before entering our house and stepped us through the process and timing. the work area was immaculate when finished. We were back up and running with hot water quickly. Definitely recommend, you won't be disappointed.

5 Stars rated.
5 Stars rated.
5 Stars rated.

We had a small leak that needed taking care of before it became a quick problem, and the team at Border was quick and professional in helping us out. We first thought it was something with our ducts, but when they came to check it out and saw it was likely a plumbing problem they got Colin over very quickly and he identified and resolved the problem really quickly and cleanly! Very nice guy. We're very happy to be Border clients. He even offered to help us hang a painting before he went out, couldn't ask for better service!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Had my yearly furnace maintenance done today by Dustin and he did his usual great job. Very thorough and knowledgeable employee.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Excellent from start to finish &follow up!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin, Masked, clean, courteous, friendly, knowledgeable. Fast, concerned, respects his boss Joe. He can come back any time. A good kid that any employer would be proud to have represent their company. Thanks

5 Stars rated.
5 Stars rated.
5 Stars rated.

They have a number of staff and were able to rearrange some things so that we could get same day service to repair a leak. At the time of booking there were questions about COVID and I was asked if I would prefer for the worker to wear a mask. This made me happy. Colin was very friendly and professional. He explained what was broken and how to avoid this problem in the future. Efficient work. Will call again next time we need a plumber :). I can't speak to the price as we haven't needed a plumber in Kelowna or had this type of repair done in the past, but I will say this: never choose the cheapest you find because good workers deserve good pay and you get what you pay for.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Colin G. installed new hoses in our washing machine. I really appreciated his prompt, professional and courteous service. This work was mandated by our strata and several people on the Border team worked very hard for me to ensure that the work was done promptly. Much thanks to the team at Border, Susan

5 Stars rated.
5 Stars rated.
5 Stars rated.

My furnace died and right from my evening phone call to Mike, to a Saturday visit from Ashley, to Jeff visiting with prices also on Saturday, to Luke and Truong coming on Thursday to install my furnace, the service was awesome.. Luke was efficient, professional, informative, detailed and fun.. thank you so much for your dedication.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great service

5 Stars rated.
5 Stars rated.
5 Stars rated.

Our new furnace/ac unit was installed by Luke S., and Dayton B. They were very professional, easy to talk to. They explained everything they were doing before they did it and asked if we had any questions (asked a number of times throughout the install, which I appreciated). Dayton showed us how to use the thermostat. They cleaned up all their mess and put everything back together. Luke cut and screwed plywood in the opening where the furnace was removed from. I will be recommending Border Plumbing and heating to all my friends, acquaintances, and family members. When it comes to replacing our water heater, Border Plumbing and Heating will be our first call. Thank you Luke, Dayton and Cody. Job WELL DONE.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Great company and great people!

5 Stars rated.
5 Stars rated.
5 Stars rated.

we just our new furnace and hot water tank installed by border plumbing &air.we are very happy with the service we received. We have always received good service form Border Plumbing. Today we had Luke S********, Julius K*** and Dayton B*****. They were very professional and explained everything to us. They cleaned up everything. Jeff C*** is very professional. He explained the different levels of furnace to Purchase. As in the past Border Plumbing completed the service as expected. Five star Service.

5 Stars rated.
5 Stars rated.
5 Stars rated.

no comment

5 Stars rated.
5 Stars rated.
5 Stars rated.

Had Ashley in today checking our air conditioner. She was very professional and so pleasant to deal with! We have been dealing with Border for several years now and it’s because of their exceptional employees that we wouldn’t think of going anywhere else!! Thank you Ashley!!!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Thanks Matt at dispatch for Border plumbing. You seem to be able to help with every possible question!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Jeff at Border Plumbing was very thorough with communication before doing any work ; with any and all observations; and with clear options on how I'd like to proceed including costs I'd incur. He spent considerable effort to clean the furnace and A/C providing before and after pictures and description. We've been using Border Plumbing for approx 25 years. Technicians and front desk staff are always respectful and committed to customer's complete satisfaction. Thanks also to Mark for making the appointment happen today!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was a good communicator and left me feeling comfortable to ask any questions. He answered well and explained until he felt I understood. He was quick with the service and diagnosis. Shawn encouraged my husband to call any time with any questions. He was professional and respectful. He did a good job with the repairs. He gave options and costs but also made every effort to solve the problem before any other costs need to be added to the job. Thanks Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Shawn was a good communicator and left me feeling comfortable to ask any questions. He answered well and explained until he felt I understood. He was quick with the service and diagnosis. Shawn encouraged my husband to call any time with any questions. He was professional and respectful. He did a good job with the repairs. He gave options and costs but also made every effort to solve the problem before any other costs need to be added to the job. Thanks Shawn.

5 Stars rated.
5 Stars rated.
5 Stars rated.

I appreciated Klaus' attentiveness and professional attitude. The work on our hot water heater was quick and efficient. Since the heater interfaced with an in-floor heating system he quickly understood the relationship with the 2 systems.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Luke& Cory did a AC install for us AUG6 2020 2 thumbs up great job!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Technician Jeff was Very professional and knowledgeable highly recommend them.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Had a nasty sewer back up on July 22, 2020. I was sent technician Tyler Magee. He was great, professional, thorough and very knowledgeable. His sense of humour made my “crappy” day tolerable even funny. Thanks Tyler I truly appreciate you and Border Plumbing.

5 Stars rated.
5 Stars rated.
5 Stars rated.

From start to finish I was extremely happy with the installation of my central air conditioning! Despite the hot day and the type of install everything went as promised. Thanks Luke for your excellence in all areas of the install! A very personable, professional, knowledgeable gentleman that is a true asset to your company!

5 Stars rated.
5 Stars rated.
5 Stars rated.

Klaus G. came quickly to deal with my blocked kitchen sink. He was very efficient, explained everything very clearly and worked quickly. He knew what he was doing, was pleasant and honest - and very clean! I have dealt with Border Plumbing for years and trust them completely. I highly recommend them.

5 Stars rated.
5 Stars rated.
5 Stars rated.

Dayton and Luke were very professional, courteous and efficient installing our new furnace and air conditioning unit. We felt confident with their Knowledge and workmanship and were appreciative of their attention to social distancing and disinfecting surfaces as well as cleaning up the work areas

See All Reviews

Danielle Boileau was efficient in performing the service. She was also very cheerful in performing her duties. A pleasure to deal with.
12/21/13

Thanks so much to Shawn for the prompt service in helping us with our leak. Jan and i appreciate your effort and professionalism in dealing with us. I am also grateful for your discerning eye on the other aspects of my plumbing system so that future problems can be avoided. You are the best!! Martin Mills
12/16/13

Danielle is a most personable individual. She did the winter maintenance on our heat pump efficiently. She provided a full written and verbal report on the work that she did and offered some suggestions that may save us some heating costs. She can come back any time. Tom C
12/13/13

Danielle has been the best technician we have had since moving here in 2006. We give her 5 stars. thank you Danielle.
12/13/13

Mr. Shawn Cook installed our new natural gas water heater this week and we were impressed with his professionalism and explanation of the workings of the unit.
11/23/13

Justin L. was great! Straight up & gave me all the info I needed, answered all my questions. Will be seeing him again when he comes to repair my furnace. Very professional & knowledgeable.
11/23/13

Danielle was fantastic....personable, knowledgeable and helpful. By far the best furnace service we've ever had in our 12 years in this house! Wish we had known about you guys sooner!
11/16/13

Justin swooped into our home, diagnosed our problem quickly and repaired it within the blink of an eye ... after hours on a Friday night. He saved me $500 to boot and handled our menacing guard dog with good-natured aplomb. Thank you.
11/15/13

Shawn was very knowledgeable, efficient, and his presentation was excellent, I would recommend him to everyone I know, was very satisfied with his service! This is the second time I used this company and would use them in the future!! Thank you!!
10/26/13

Border customer since our last home and they were the first to call when the HWT leaked at our current home. Justin L was honest and friendly, patient with all my questions. Pro service.
10/21/13

Kelsey and Jason did an amazing job installing our new furnace. They were very personable, trustworthy, and informative. We would highly recommend Border Plumbing and Heating to our friends and family. Couldn't have asked for a better team. Thanks so much!
10/18/13

Shawn is a very competent, efficient and friendly professional. He will get my recommendations (along with Border) many times. Five and a half stars!!
10/15/13

Such a fantastic company, I'm a customer for life! Danielle was efficient and very friendly.
09/27/13

Tyson H did a great job today, as usual!! Tyson has serviced our furnace for over a year.. He is always courteous efficient and honest. I give Tyson 2 thumbs way up!! Keep up the great work Tyson!...
09/17/13

Danielle B. went above and beyond the call of duty once again for me. She had installed a new thermostat in July and it started to make noise. I phoned the office and they said that she should be there in about a half hour. When she got there she said that it was the transformer in my doorbell. She disconnected it and all was solved. I wasn't charged for her coming out and I was impressed on how soon she came and solved my problem. Kudos to Danielle.
41587

Shawn C. had several plumbing surprises when he started the renovations to my existing bathroom. The parts that should have been there in the wall, were not there. The old counter top sink was glued onto the counter with way too much adhesive. It was a real challenge getting the old sink out. The tub fixtures I had selected didn't fit the existing tub outlet. Shawn had to do some very real creative plumbing to make it all come together and work. There were two tub parts that I forgot to select, but Shawn found two parts that matched and it is all good. I am very pleased with the finished product.Thank you Shawn. Nicky
08/28/13

Shawn (plumber) was knowledgeable and outlined the steps necessary to complete the project. He completed the job in an efficient, professional manner and left the work site in a tidy condition. Shawn was friendly and respectful. I appreciated the discount given as a member of Border's Energy Savings Agreement Program.
08/23/13

First of all I would like to thank you so much for a great job you are always doing in taking the orders and despatching your technicians. A special thanks belong to Shawn who did once more an excellent work in improving our irrigation system with new valves. Shawn thank you it is always a great pleasure meeting you and look a bit over you shoulder and learn a bit more. See you next time - Werner
08/22/13

Shawn is very professional, pleasant and helpful. He explains exactly what needs to be done in detail and he let me know what the total amount will be before he started any work. Shawn answered all of my many questions. Thank you Shawn.
08/22/13

I want to thank all of those who I have dealt with at Border Plumbing and Heating. I made a request on line and had someone call me back that day. They gave me a day and time for my appointment. Shawn showed up promptly at the given time. He worked quickly, cleaned up and told me exactly what the problem was. He didn't even cringe when I asked him to look at a hair clogged, messy sink that my teenage daughter uses:) Thank you Shawn for everything you did! Next time we have a plumbing problem I will be sure to ask for you.
08/15/13

Shawn C installed our new hot water tank, he was very professional, fast and efficient. He is an asset to the company. We are very pleased with his job.
08/13/13

Tyson, was right on time, put his shoe covers, on, and got right to it. He let me know that my water tank was pretty old and that it could go anytime. He told me of the area's where the owners before us kind of makeshifted some of the work, and at some point in time I could have a leak. I was very impressed with his work and his attitude.
04/29/13

Shawn was our service specialist. Very pleasant, polite and efficient. He saved time by coming first to see what supplies he needed, then back again to complete the job. He was efficient, worked quickly and cleaned up too! Border is lucky to have such a great employee. Would not hesitate to call your company again! Thank you Shawn. 0 of 0 people found this review helpful. Helpful?
04/29/13

Aaron Short came out on an emergency call because Fortis shut off our gas to the furnace because we bought our home from someone who should have called a professional. Aaron was very thorough and friendly and even though he had to crawl under our home and remove black widow spider cobwebs, he was still smiling and very friendly throughout the entire time. He went beyond what he had to do to get our gas back on. We really appreciate all he does and for letting us know about the service contracts that were available and we signed up for. Great job AARON!
04/26/13

For great service and solutions for plumbing, heating and cooling throughout the Okanagan Valley, call and speak with the service pros at Border Plumbing, Heating & Air today.

Financing Available

Border Plumbers Financing Available

Pay for your purchase at Border Mechanical Services Ltd in monthly installments. Apply for financing up to $100,000. Find out if you qualify in seconds. No obligation, no commitment.

Border Plumbing, Heating, Air & Electrical Service Area

Our Okanagan Valley service area includes

Kelowna

Coldstream

Lake Country

Peachland

Winfield

Oyama

Vernon

West Kelowna

The Border Plumbing, Heating, Air & Electrical Guarantee

At Border Plumbing, Heating, Air & Electrical, we're dedicated to providing our customers with the best plumbing and HVAC solutions combined with service excellence. Read what existing customers had to say about us over the past 21 years here or read about our service level commitment below:

SERVICE EXCELLENCE

You'll find the Border Plumbing Heating & Air team helpful, friendly and willing to go that extra mile to ensure your experience with us is great. Our technicians and plumbers always show care when working inside your home by wearing boot covers and using work mats to keep everything neat and tidy and will clean up before leaving.

PROFESSIONAL TECHNICIANS AND PLUMBERS

We employ a skilled and experienced team of plumbers and HVAC technicians able to provide the best solutions and quality workmanship for your plumbing, heating and cooling installations, repairs and maintenance needs. We also provide regular training to ensure our team continue to provide the best and keep them at the top of their profession.

FULL-PRICE UP FRONT

Stay in control with a per-job price that has been provided to you in advance and stays the same through to completion.

LICENSED AND INSURED

Border Plumbing Heating & Air are fully licensed and insured for all plumbing and HVAC work you require, so you know you're in safe hands with us.

ON TIME SERVICES

Our clean cut, presentable technicians and plumbers will arrive at your home on-time at the agreed time.

QUALITY WORKMANSHIP WARRANTY

You're assured of the best as we back all our plumber and HVAC technician workmanship with a written warranty for your quality assurance.

For service excellence when you need a plumber or HVAC technician in your home in the Okanagan Valley, call and speak with the service pros at Border Plumbing, Heating & Air today.

2021 'Best of Kelowna' Award Winners

Plumbers, Heating & Air Conditioning & Electrical

What People Say About Us

  • Dustin Pratch was courteous, very informative, & pleasant experence5 Stars rated.

    Great service. Friendly, knowledgeable. Able to diagnose an intermittent problem. Count on them.5 Stars rated.

  • Very prompt and helpful service by Jeff (and on a weekend!). Fixed our heat pump problem quickly. Many, many thanks.5 Stars rated.

    Great service and very fast! And we much appreciated having our problem solved. Thanks Border and Jeff!5 Stars rated.

  • Mike was friendly, professional and knowledgeable. He solved the problem of our ongoing leaky toilet. Thanks Mike!5 Stars rated.

    Great service, nice people. Had a "On Demand" water heater failure on Saturday. By Monday at Noon a new one had been installed and is working beautifully.5 Stars rated.