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Border Mechanical Services Core Values

  1. Go above and beyond all expectations to ensure we GET & KEEP CUSTOMERS.
  2. The customer is always right. In other words, we value our reputation so much that even when the customer is wrong, we will concede misunderstandings.
  3. Service after the sale is key, especially in our business where few subscribe to the idea
  4. We stand behind our work... 100%
  5. We deliver the absolute best work with the absolute best quality possible
  6. From start to finish, our customers will receive the same incredible service regardless which staff member they interact with. Day of the week and time of the day are of no consequence.
  7. We will do everything within our power to be there for our customer when it is convenient for them, not when it is convenient for us.
  8. Customer complaints, no matter how small they seem, must be addressed by a manager within 24 hours.
  9. We build procedures and positions that can be duplicated. We then put the right people in these positions based on merit, personality, and ability.
  10. We provide an environment for co-workers to succeed. We will not set limits on the amount of success our co-workers can achieve.
  11. We each hold ourselves to a high standard and expect the same from each of our co-workers.
  12. We are the leaders of the HVAC industry. As we progress, we will continue to evolve, adapt, and change to ensure we remain as such.
  13. We do not take any shortcuts when it comes to our customers; this allows us to maintain the best guarantees in the business.
  14. We will not do anything to compromise the safety of our co-workers or our customers for any reason.
  15. It is our goal to provide the best value to our customer; it is our obligation to ensure they are aware of that value by investing the time to demonstrate it.
  16. We must earn a reasonable profit to reinvest in our company, our people, our training, and our technologies so can ensure we will be available when our customers need us for decades.
  17. We will continuously train our staff in order to give our customers the best possible service anywhere.
  18. We praise publicly, and take corrective action privately
  19. We report to our direct supervisor first for all questions, problems, concerns, opportunities, feedback, or comments.
  20. Success is all about relationships; relationships with our customers, relationships with our suppliers, and relationships with our fellow team members.
  21. Happiness doesn’t happen; you have to choose it!
  22. We are a customer service company first. We take pride in giving our customers the very best... every time.


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